Exit from the car parks at the Allianz Arena Munich is via number plate recognition. Here are the answers to the most frequently asked questions about the innovative car park system.
FAQ on parking with number plate recognition
What does this mean for the exit at the end of parking?
- Exit with number plate recognition, meaning no more tailbacks at the barrier.
- The parking fee can no longer be paid by cash at the exit.
- The registration number must be registered in advance online via the registration website or the Allianz Arena app - payment follows online the same way.
- You can also still complete the number plate registration and payment online or in the Allianz Arena app with your smartphone during or after the match.
- Credit card and PayPal are accepted as methods of payment.
- You can pay directly via the SEPA Direct Debit system by registering for a "myFCB" account.
- You can still register the number plate and pay for parking up to 48 hours after the match.
- In the event of non-payment, a collection agency will demand the amount.
How does parking with number plate recognition work?
When entering and leaving the car park, the registration number of the vehicle is read. This determines who has paid and who has left the car park without paying.
In case of non-payment, a collection agency will charge the parking fee including penalty and all fees.
How do I pay my parking fees?
Parking fees can be conveniently paid online in advance. This involves registering the number plate via the registration website or the Allianz Arena app, after which you can pay the parking fees online.
You can also still also register your number plate and pay the parking fee with your smartphone during or after the match.
Alternatively, you can pay by entering your registration number at the parking machines in car parks P1 - P3, but you should expect a waiting time of about 30 minutes.
How can I change my number plate afterwards?
As a registered user (myfcb.fcbayern.com), you can change the licence plate number yourself at any time. To do this, log in to your "myFCB-Account", then you can make the changes yourself. If you have selected the registration option without an account, it is not possible to make changes.
I'm disabled. Can I park for free?
Free parking is possible if you visibly place your official blue parking permit (wheelchair user symbol) for severely disabled persons with the symbols "aG/außergewöhnlich gehbehindert" or "BI/blind" behind the windscreen.
The parking permit will be checked by the security service on site and you will then be given a QR code that entitles you to free parking in the multi-storey car park.
1. Scan the QR code and redeem it
or
go to the following URL https://fcbayern.com/parken/qr and enter the numerical code (ID).
2. Enter the registration number and you will be registered for the exit on match day.
How is my registration number recognised?
Number plate recognition is activated when entering and leaving the car park. A camera automatically scans the number plate and adds a time and date stamp to the image. There is no permanent recording.
What does the camera film on arrival and exit?
The camera only records the number plate with a scanner – a video recording is technically not possible. Neither the drivers nor the passengers are filmed.
Do I have to drive in at walking speed?
With the aid of speed bumps, access is at walking speed and the number plate is scanned via the camera.
Which data is saved?
Only an image recording of the vehicle's number plate is captured, on which the time and date are recorded by time stamp to determine the parking process. We expressly point out that no video recording takes place.
The data is deleted at the end of the payment and parking process. The registration number is recorded in accordance with Art. 6 Para. 1 lit. F DSGVO.
How is my data processed?
Only an image recording of the vehicle's number plate is captured, on which the time and date are recorded by time stamp to determine the parking process. We expressly point out that no video recording takes place.
The data is deleted at the end of the payment and parking process. The registration number is recorded in accordance with Art. 6 Para. 1 lit. F DSGVO.
Is there permanent video surveillance at the entrance?
There is no permanent video surveillance, only a photo of the number plate is taken and processed.
Why is there this technology with digital number plate recognition?
The departure process is made easier by the exit with digital number plate recognition, and there is no longer a payment process at the barriers. This makes the exit process smoother. The technology with digital licence plate recognition ensures automated processes.
I forgot to pay my parking fee. Will I receive a penalty or notice?
If the parking fees have not been paid, a parking violation has occurred.
The parking violation will be punished with a contractual penalty; the holder's information will be requested for this purpose. All costs and fees incurred, including the unpaid parking fees with penalty, will be invoiced by a collection agency.
Unpaid parking fees can be paid online via our website or the Allianz Arena app within 48 hours of exit.
When will the data be deleted?
Number plate data will be deleted after the relevant matchday provided payment has been made.
Who should I contact with further questions?
If you have further questions, you can reach us at: service@allianz-arena.com