Here at the Allianz Arena, we receive dozens of questions and requests for information every day. In response to the enormous public interest, we've updated our Frequently Asked Questions (FAQ) section.
Please note that e-mails we receive relating to topics covered by this FAQ section will not be answered.
You will also find comprehensive information and facts about the Allianz Arena in the Facts & Figures section of the site. If you are still unable to find the information you require, please feel free to contact us by e-mail, and we'll do our best to answer your query.
Frequently Asked Questions
When is the Allianz Arena open?
You can find the opening hours for every day, including match days, on our website under the ‘Opening Hours’ menu item.
Lost property office
The Allianz Arena’s lost property office is located at the Welcome Center and can be contacted during the weekas well as on home game days at the weekend from 8am to 6pm local time, please call +49 (0) 89 2005-1007.
Feel free to use our contact form for your request.
Tours & Museum
1. How far in advance can I book tickets for tours and the museum?
Tickets can generally be booked about 4 to 6 weeks in advance.
2. When will my group booking be processed?
Group bookings are generally processed about 4 to 6 weeks before the desired date.
3. How do I register a large group for a stadium tour?
Please use the group booking form for this purpose.
4. Can I reschedule my ticket for another day?
Yes, a one-time rescheduling is possible up to 2 hours before the tour starts.
The rescheduling request must be made on a business day.
The rescheduling can only be made to a date that is already available for booking.
5. What happens if I arrive late for my booked tour?
If you do not arrive on time for the tour, your ticket for the Arena Tour will be forfeited.
Please arrive at the meeting point (Paulaner Fan Meeting Point North – Staircase M) 15 minutes before the tour starts.
6. I can’t book the family ticket. What should I do?
Please make sure that the number of tickets in your shopping cart matches the number of participating family members.
Also, select the same ticket type, “Family Ticket,” for all tickets.
7. Where can I park on non-game days?
On non-game days, please use the North Visitor Parking Lot. Access is via the A9 or A99; then follow the signs to the visitor parking lot.
8. I lost something in the arena. Who should I contact?
Please contact the Lost and Found office in the Welcome Center. You can reach them by email at service@allianz-arena.com or by phone Monday through Friday from 8:00 AM to 6:00 PM at +49 89 2005-1007.
9. I only received the invoice, but no tickets. What should I do?
Please pick up your tickets in the museum foyer (Staircase L) by providing your order number.
10. Can I store my luggage on non-game days?
Lockers for standard carry-on luggage are available in the museum’s entrance area.
11. Are special tours offered for people in wheelchairs and people with limited mobility?
Yes, please find information on this under Tours & Museum at:
https://allianz-arena.com/de/touren-museum
How do I buy match tickets for the Allianz Arena?
Please consult the Bayern website. Stadium operator Allianz Arena München Stadion GmbH is not responsible for match ticket sales.
What should we bear in mind before a trip to the Allianz Arena?
Consult the services section of the site for comprehensive information regarding routes to the stadium and orientation once you arrive.
Payment systems at the Allianz Arena
How can I pay at the Allianz Arena?
Apple Pay
Payment is also possible by credit card or giro card (with NFC procedure or PIN entry) as well as Apple Pay. The Arena Card has no longer acted as a payment method at the Allianz Arena since 2022.
Credit or debit card
A new-generation credit or debit card is required to use the new payment service with NFC (near field communication) technology. The card just needs to be held a few centimetres over the payment terminal and the amount will be automatically debited. Alternatively, credit or debit cards can be inserted and used for payment.
Can I take a guided tour of the Allianz Arena?
Tours lasting approximately 75 minutes for groups or individual visitors take place daily, and start with a film on the development of the Allianz Arena. After that there is a guided tour taking in the changing rooms, the tunnel, the interior rooms, the press club, the upper tier and a pitchside visit. Tours are organised and operated by our exclusive events service provider DO & CO München GmbH. Please refer to the Arena Tours section of this site, and address booking enquiries to besucher@doco.com. Enquires sent to any other mail address will not be answered.
seating plan or stadium map
You can find a seating plan or stadium map here:
https://fcbayern.com/de/tickets/info/preise-und-ermaessigungen
There you can see the blocks and the price categories for each block.
Capacity: Seating and standing areas
- Total: 75,024 seats (during domestic games)
- Standing area: total 13,342 (9,336 in the South and 4,006 in the North Stands)
- Seating area: 61.682 seats
- Capacity during international games: 70,000 (no standing areas)
- Away seats: 7,500
- 2,152 business seats
- 106 VIP boxes of various sizes accommodating 1,371 guests
- Press club with about 350 seats
- 227 special seats for the disabled at main entrance/exterior ground level (no change of level)
How do fans reach the stadium from the car parks and the underground station?
Home fans reach the stadium itself via the Esplanade, a roof of waves, curves and ripples over the car parks measuring 543 metres by 136 metres and landscaped to blend in with the prevailing heath vegetation of the surrounding area. Spectator routes emerge directly from the car parks, the bus parking and via a short transition route from the Fröttmaning underground station. So-called fan canyons are cut lengthways into the Esplanade, housing retail facilities and 55 ticket kiosks, with a full and uninterrupted view of the Arena from within the Canyons.
Visiting fans arriving by underground or car to Bayern home games can reach the stadium through the visiting fans’ entrance to the north-west of the Allianz Arena.
How many car, bus and coach parking spaces are available?
The four four-storey car parks under the Esplanade and the multi-storey car park for visiting fans provide parking for 11,900 cars (max. height 2.0 metres and max. width 2.3 metres). There are 350 bus and coach parking spaces.
Pitch
From the start of the 2023/24 season, the playing surface at the Allianz Arena will again be made of hybrid grass.
The pitch consists of around 600 rolls of 1.20 m x 12 m turf each at 35 mm depth.
What are the pitch dimensions at the Allianz Arena?
The field of play measures 105 x 68 metres (115 x 74 yards). Overall, the stadium floor measures 120 x 83 metres (131 x 91 yards). The front seating rows are 7.50 metres from the pitch.
How is the outer shell illuminated?
The Allianz Arena is usually illuminated for about two hours from sunset on non-matchdays. The colour dynamic is red-white (only red for three minutes, transition, upper half white and bottom half red for three minutes, including transition). Red only for FC Bayern home and away matches.
During Germany national team matches or upon request at special events: white only.
The Allianz Arena may have other lighting schemes on certain evenings due to special events.
The installation of a new LED lighting system in the facade began in October 2014 and took about 100 days. The system has made the Allianz Arena Germany’s first and Europe’s biggest stadium with comprehensive exterior all-round LED lighting for dynamic illumination.
1,056 of the 2,784 air panels can be lit, equivalent to 26,000 m² or the entire part of the façade that is visible for fans and passers-by. The LEDs illuminate the equivalent area of 3.5 football pitches.
Floodlights
296 LED high brightness floodlights (previously 224 metal-halide lamps)
Technology: Philips
Power per spotlight: 1,471 Watts (163,483 Im)
Total power: 435,416 Watts
Luminance: 2,500 Lux (previously 1,400 Lux)
The floodlighting is rated at over 2,500 LUX from the orientation of the main camera position. FIFA regulations for the FIFA World Cup demand a minimum of 1,500 LUX at every point on the pitch.
Are all the seats and standing areas covered?
Yes, every spectator is protected from the elements. The complex roof structure, with a total surface area of 65,500 square metres, is created out of 2,784 0.2 mm thick ETFE (Ethylene Tetrafluoroethylene) laminate panels on a steel supporting structure. The roof is 98% UV transparent and is self-cleaning. Every panel has a transparent inner. The panels forming the facade have a translucent white outer, but the roof panels are completely transparent, allowing sunshine and light to fall onto the pitch.
Does the Allianz Arena feature display panels, scoreboards or a video cube?
There are two 200 square meters display panels within the stadium, installed at the north and south ends, neither of which will interrupt viewing or lines of sight in any way whatsoever.
Does the Arena offer executive suites and boxes?
There are 106 executive suites between the middle and upper tiers accommodating 1,371 guests, with a further 2,152 Business Seats. 1,200 VIP parking spaces are provided at the stadium itself, where the team buses also arrive and depart.
Where can I find detailed study material for my thesis or project?
We do not publish specific study materials about the Allianz Arena. We are also unable to answer or provide assistance with enquiries relating to doctoral, master's, bachelor's or other theses.
Franz-Beckenbauer-Platz
As of 1 May 2025, the address for the Allianz Arena has been Franz-Beckenbauer-Platz 5. The address was changed shortly after the first anniversary of the death of the FC Bayern club legend and perhaps the greatest figure in the history of German football. Known as the Kaiser, Beckenbauer won it all as a player with Bayern, including four Bundesliga titles, a hat-trick of European Cups, the Intercontinental Cup and the European Cup Winners’ Cup. He later guided Bayern to titles as a coach and club president. The two-time Ballon d’Or winner, who also lifted the European Championship and World Cup as a player, also led Germany to World Cup glory as manager in 1990. The Allianz Arena’s address since its opening had previously been at Werner-Heisenberg-Allee 25, named after German atomic physicist and Nobel prize winner Werner Heisenberg.