Here at the Allianz Arena, we receive dozens of questions and requests for information every day. In response to the enormous public interest, we've updated our Frequently Asked Questions (FAQ) section.
Please note that e-mails we receive relating to topics covered by this FAQ section will not be answered.
You will also find comprehensive information and facts about the Allianz Arena in the Facts & Figures section of the site. If you are still unable to find the information you require, please feel freee to contact us by e-mail, and we'll do our best to answer your query.
Frequently Asked Questions
- When is the Allianz Arena open?
- Lost property office
- Allianz Arena facts
- How do I buy match tickets for the Allianz Arena?
- What should we bear in mind before a trip to the Allianz Arena?
- Payment systems on matchday
- Can I take a guided tour of the Allianz Arena?
- Capacity: Seating and standing areas
- How do fans reach the stadium from the car parks and the underground station?
- How many car, bus and coach parking spaces are available?
- What are the pitch dimensions at the Allianz Arena?
- How is the outer shell illuminated?
- Are all the seats and standing areas covered?
- Does the Arena feature display panels, scoreboards or a video cube?
- Does the Arena offer executive suites and boxes ?
- Where can I find detailed study material for my thesis or project?
- Why was Werner-Heisenberg-Allee chosen as the official postal address?
You find our opening hours here:
The Allianz Arena’s lost property office is located in the Welcome Zone West and can be contacted seven days a week from 8.00 to 18.00 CET, please call +49 (0) 89 2005-0.
Feel free to use our contact form for your request.
You can find detailed information and facts about the Allianz Arena in the facts section of the website.
Please consult the Bayern Munich homepages. Stadium operator Allianz Arena München Stadion GmbH is not responsible for match ticket sales.
Consult the services section of the site for comprehensive information regarding routes to the stadium, and orientation once you arrive.
How can I pay on matchday?
In addition to the Arena Card, payment is also possible by credit card or giro card (with NFC procedure or PIN entry) as well as Apple Pay.
credit or debit card
A new-generation credit or debit card is required to use the new payment service with NFC (near field communication) technology. The card just needs to be held a few centimetres over the payment terminal and the amount will be automatically debited. Alternatively, credit or debit cards can be inserted and used for payment.
This chip card is used in place of cash at the Allianz Arena. It has several functions and cannot be refunded if lost. The Arena Card acts as, among other things, a payment method at the Allianz Arena. Payment at the car park exit is still only possible using the Arena Card until the end of the 2018/19 season.
How can I have my balance refunded?
The remaining balance can be refunded in the ticket canyon up to two hours after the end of the match.
By post: Please send your ArenaCard to Allianz Arena Payment GmbH, Werner-Heisenberg-Alle 25, 80939 München. A processing charge of €1 will be subtracted from your refund.
Tours lasting approximately 75 minutes for groups or individual visitors take place daily, and start with a film on the development of the Allianz Arena. After that there is a guided tour taking in the changing rooms, the tunnel, the interior rooms, the press club, the upper tier and a pitchside visit. Tours are organised and operated by our exclusive events service provider DO & CO München GmbH. Please refer to the Arena Tours section of this site, and address booking enquiries to email@example.com. Enquires sent to any other mail address will not be answered.
As of the second half of the 2014/15 season, the permitted maximum capacity of the Allianz Arena was raised by 4,000 to 75,000 in domestic matches and by 2,000 to almost 70,000 in international matches. The new places (around 1,500 seats and 2,500 standing places) are in the upper tier of the west stand and in the south stand.
Total capacity up to December 2014:
9,077 seats in the north and south stands are convertible into standing areas by folding the seats at a ratio of 1 to 1.3. Besides, there are two standing-only sections in the south stand and some standing places in the north, resulting in a total of 13,794 standing places. The Allianz Arena’s total capacity is 75,000 when standing terraces are in use, including 27,500 in the lower tier, 25,500 in the middle tier and 22,000 in the upper tier. The top row of seating is 39 metres above pitch level.
Capacity in Bundesliga matches:
of which seats in executive boxes: 1,374
Standing places: 13,794
Capacity in international matches:
Seats only: 70,000
All visitors reach the stadium itself via the Esplanade, a roof of waves, curves and ripples over the car parks measuring 543 metres by 136 metres and landscaped to blend in with the prevailing heath vegetation of the surrounding area. Spectator routes emerge directly from the car parks, the bus parking and via a short transition route from the Fröttmaning underground station. So-called Fan Canyons are cut lengthways into the Esplanade, housing retail facilities and 55 ticket kiosks, with a full and uninterrupted view of the Arena from within the Canyons.
The four four-storey car parks under the Esplanade provide parking for 9,800 cars (max. height 2.0 metres). There are 350 bus and coach parking spaces, 110 to the north of the Arena, 136 in the middle and 104 to the south of the Esplanade
The Allianz Arena pitch reverted to natural grass in October 2016 after the old hybrid turf was damaged by a fungal infection.
The pitch consists of around 400 rolls of 1.20 m x 15 m turf each at 38 mm sod.
The field of play measures 105 x 68 metres (115 x 74 yards). Overall, the stadium floor measures 120 x 83 metres (131 x 91 yards). The front seating rows are 7.50 metres from the pitch.
The Allianz Arena is usually illuminated for about three hours from sunset on non-matchdays. The colour dynamic is red-white (only red for 3 minutes, transition, upper half white and bottom half red for 3 minutes, including transition). Red only for FC Bayern home and away matches.
During Germany national team matches or upon request at special events: white only.
The Allianz Arena may have other lighting schemes on certain evenings due to special events.
The installation of a new LED lighting system in the facade began in October 2014 and took about 100 days. The system has made the Allianz Arena Germany’s first and Europe’s biggest stadium with comprehensive exterior all-round LED lighting for dynamic illumination.
1,056 of the 2,784 air panels can be lit, equivalent to 26,000 m² or the entire part of the façade that is visible for fans and passers-by. The LEDs illuminate the equivalent area of 3.5 football pitches.
296 LED high brightness floodlights (previously 224 metal-halide lamps)
Power per spotlight: 1,471 Watts (163,483 Im)
Total power: 435,416 Watts
Luminance: 2,500 Lux (previously 1,400 Lux)
The floodlighting is rated at over 2,500 LUX from the orientation of the main camera position. FIFA regulations for the FIFA World Cup demand a minimum of 1,500 LUX at every point on the pitch.
Yes, every spectator is protected from the elements. The complex roof structure, with a total surface area of 65,500 square metres, is created out of 2,784 0.2 mm thick ETFE (Ethylene Tetrafluoroethylene) laminate panels on a steel supporting structure. The roof is 98% UV transparent and is self-cleaning. Every panel has a transparent inner. The panels forming the facade have a translucent white outer, but the roof panels are completely transparent, allowing sunshine and light to fall onto the pitch.
There are two 200 square meters display panels within the stadium, installed at the north and south ends, neither of which will interrupt viewing or sight lines in any way whatsoever.
There are 106 executive suites between the middle and upper tiers accommodating 1,374 guests, with a further 2,152 Business Seats. 1,200 VIP parking spaces are provided at the stadium itself, where the team buses also arrive and depart.
We do not publish specific study materials about the Allianz Arena.
The man after whom the street is named was not a footballer, but rather a famous German atomic physicist and Nobel prize winner. Werner Heisenberg studied in Munich before becoming Professor of Physics at Leipzig University in 1927, where he was a prime mover in the development of quantum theory. He was awarded the 1933 Nobel prize for physics in recognition of his work on quantum mechanics